Refund policy
Refund Policy — Cool Products Forever
We accept returns and refunds only for defective, damaged, or incorrect items, subject to eligibility requirements. You have 15 days after receiving your item to request a return or refund.
How to Request a Refund Email us at support@coolproductsforever.com with:
- Your order number
- A clear photo or video showing the defect or damage
- A brief description of the problem
We'll respond within 1–3 business days with next steps.
Refund Tiers
- Under $25 — 50% refund possible if eligibility requirements are met; no return required.
- $25–$100 — Case-by-case review, subject to eligibility requirements; may require return; instructions provided via email.
- Over $100 — Return required; instructions provided after approval, subject to eligibility requirements.
Eligibility Requirements
- Reported within 15 days of delivery
- Item must be defective, damaged, or incorrect
- Photo or video proof required for all claims
Non-Refundable Situations
- Items damaged due to misuse or improper handling
- Requests made after 15 days of delivery
- Change-of-mind returns
- Final sale items, perishable goods, custom/personalized items, personal care goods, hazardous materials, and gift cards
Return Method Returns are accepted by mail only, subject to eligibility requirements. Return shipping instructions will be provided via email upon approval.
Return Shipping Fees Return shipping costs are the customer's responsibility unless the item was damaged or incorrect due to our error. No return shipment is required for orders under $25.
Exchanges We do not offer exchanges. For defective, damaged, or incorrect items, we will provide a refund or, where possible, a replacement at our discretion, subject to product availability and eligibility requirements.
Processing Time Approved refunds are processed within 5–10 business days to your original payment method.
Fraud Prevention All refund requests are verified against order and tracking records. Customers with multiple refund requests may require additional verification. Fraudulent claims will be denied and may be reported to the appropriate authorities.
Damaged or Wrong Items Inspect your order upon delivery. Contact us immediately at support@coolproductsforever.com if your item is defective, damaged, or incorrect. All claims are subject to eligibility requirements.
European Union Customers Orders shipped to the EU may be cancelled or returned within 14 days for any reason, provided the item is unused and in its original packaging with proof of purchase.
For any return questions, contact us at support@coolproductsforever.com.